We applied almost a year ago and we call every week, they keep saying that our case has been assigned and that we will hear from someone soon but week after week we don’t… They also won’t tell us the person who has our case.. What should we do? We don’t want to get a lawyer .. Thanks!!
and what scam would that be? Your saying our bank is scamming us?
It takes months, they are really behind, under staffed to handle the volume of people rightly, or fraudulently applying for a modification. Hiring more just confuses things, as new people fumble through the process.
Call again, ask to talk to a supervisor, not the person who answers the telephone, keep going up the line of command until you get a name assigned to your case. This is a case where you have to be the squeaky wheel, they are just so over whelmed.
A lawyer will only take your money, they can’t do anything more then you can. Unless the bank, and not you, has broken the signed loan contract you have they are the injured party, not you. They are the victims in this situation.